Self hosted: Invalid 2fa token

Self Hosted Retool
1

For some reason I am not able to use the code that the Authenticator app gives me. When I enter the code after logging in with my email and password, I always get an error with "invalid 2fa token".

At this point im not even sure it ever hits the Authenticator app, and actually validates the input i have given.

Has someone experienced something like this?

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2

Hey @MXNEYChristian! Has this worked before? You may need to reach out to your Retool admin at your org to have them reset your 2FA. Unfortunately, we don't have access to your self-hosted Retool instance so we are unable to reset your 2FA on our end.