Retool fails to save

Hi community,

retool fails to save my changes, from time to time, when I am developing my app. It has already happened several times since yesterday (27.01.2022) and I have to make the changes again and have to remember what changes I have made. This is very annoying. It doesn't help even I save the app manually with "ctrl + s". I have tried both chrome and firefox. The problem happens on both browsers.

Is this my own problem or someone else has auch this problem? Does anyone have a solution? Thanks

regards
hai

Hi @haidong Welcome to the community! I'm sorry to hear that you're running into this issue :thinking: Retool should be auto-saving quite frequently.

Are there any patterns you've noticed (i.e. specific actions that don't seem to save)

Using the release management feature might be helpful.

I'm not sure how helpful this would be if it's not saving in the first place, but it might be helpful to try using the ?_historyOffset=1 parameter at the end of your URL. This will allow you to "travel back in time" 1 step. You can increase the number to go further back in time if you still don't see the app data. The idea here is to go back to the most recent version so you don't have to redo as much work. ***WARNING!*** If you make any changes to the canvas when traveling back in time, that past version will become your present version and it messes with the history, so be careful not to touch anything! Once you find a version that you'd like to make that your present version, then you can make an edit to the canvas (move a component, add a component, etc) to persist that view.

Hi, i use this thread. Unfortunately I still have the same annoying problem. Could you help me? It's a very big problem cause I have to fix all queries again

Hi @margaret Thanks for letting us know!

Is there any chance that someone else might be editing the app at the same time as you?

Hi @Tess no, only me. works one person at a time

Hi @margaret thanks! Any chance you have multiple tabs open with the same app in edit mode? or multiple windows? That could potentially cause this issue.

Are you seeing the changes in the app history (even though they seem to be gone)?

No I don't have multiple windows. I'm using release mode or I create a copy of my work but it doesn't fix my problem.

@margaret

Hey there :wave: Can I ask if you are on cloud or self-hosted? To keep diving into the behavior you are experiencing here I would recommend reaching out to support directly (support@retool.com) so we can get this figured out as soon as possible!