Retool Embed Logs Me Out

External Apps
1

I'm a tad confused about Retool Embed and the custom domain settings that Retool requires.

Currently, my users login at example.com. Once logged in, they are redirected to example.com/app. It is at this page where I want my iframe with the Retool App to show up.

What Retool custom domain settings and DNS settings should I change to make Retool Embed work? Or is it something else that's going wrong?

Currently, when displaying the Retool Embed URL as an iframe, Retool logs me out to the retool login page when i load example.com/app. I'm assuming this is because the custom domain isn't set up properly?

2

Screenshot 2024-05-24 120813
Screenshot 2024-05-24 1208131572×217 23.3 KB

Here are the errors in the console when I load my example.com/app page. How do I work out why this GET request is failing? And might it be the reason it displays my app for a fraction of a second before logging me out?

3

The GET request that failed was for loading the an image stored in Retool Storage. Once I deleted that, everything works. Can you not use Retool Storage with Embed? (Permissions were correct, so I don't think that was the issue)

4

Hi @Sam_Q,

I don't see any known issues with using Retool Storage + Embed yet :thinking:

Curious if setting the image to be public could be a workaround to use the image until we sort this out?

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image984×640 40 KB

It might be helpful to test a jsonEditor1 component that displays current_user so that we can see what info the app has about the user

6

We've also reported this to our engineering team to investigate & hopefully find a fix :crossed_fingers: I'll post here if I get any updates

Another idea is to try copying the url from the storage page & using a url Image Source in the component instead of Retool Storage
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