Public app page with custom url stopped working

External Apps
1

Hi all,

I developed an app in Retool with custom domain and custom url shared to the public, which was working up to today. I was able to access my app at https://mycustomdomain.com/p/mycustomapp. Now, I get "Page not found. The page you have requested cannot be found. Please check your URL and try again.". On the other hand, I still can access the page via https://mycompany.retool.com/p/mycustomapp (retool domain) and https://mycustomdomain.com/public/embedded/-appuuid- (no custom url).

2

Hey Hamilton!

I'm one of the engineers who works on these features. I'm seeing the same and am working on a fix. Should be resolved soon. Thanks for reporting it!

1 Like
3

We've pushed a fix for this to cloud, and my testing on our own infrastructure shows it as working well. Please let me know if you're still seeing it and thanks again for reporting it!

5

Good morning, this is Mark, I like to know if we can run apps with this custom subfolder domain and now is all working properly?
Can each app have a separated users database ?
Will forms (the new Retool form works inside this custom subfolder domains?

Thanks
Mark

6

Hi Mark! We did indeed fix the issue that Hamilton was running into (our engineer Luke followed up over DM). Are you currently running into any issues?

7

hello, no issue...apart the other ticket over the cookie inside Retool forms landing pages

and just...
Can each app have a separated users database ?
Will forms (the new Retool form works inside this custom subfolder domains?

thanks

8

1. Can each app have a separated users database?

Could you clarify what you mean by users database? Do you mean can each app reference a different database? This is certainly possible! You can reference any of your connected databases in any app. Unless you're wondering about allowing different users to access different apps. Then this seems more like a permissions question! https://docs.retool.com/org-users/guides/user-permissions

2. Will forms (the new Retool form works inside this custom subfolder domains?

The new forms do work with custom domains!