PDF not rendering properly

Queries and Resources
1

I have a javascript query that generates a PDF. It was working perfectly fine for about 2 months. Two days ago it stopped generating properly. It seem like only the top part of my page generates .

here is the java script query.:

const postDayReport = `Post Day Report`;
const startDate = moment(dateRange1.value.start).format('YYMMDD');
const endDate = moment(dateRange1.value.end).format('YYMMDD');

let pdfName;

// Check if startDate and endDate are the same
if (startDate === endDate) {
  pdfName = postDayReport + "_" + startDate + '-' + moment(dateRange1.value.start).format('ddd');
} else {
  pdfName = postDayReport + " " + startDate + "-" + endDate;
}

// Download the page with the updated PDF name
utils.downloadPage(pdfName, { componentsToExclude: ["tabs1" ,"button1"] });

I will also attach an image of how it should look and how its generating now. No one has been changes to it. I have also tried refreshing the page and updating retool.

WorkingPDF1
WorkingPDF11821×918 141 KB

WorkingPDF2
WorkingPDF21743×912 145 KB

WorkingPDF3
WorkingPDF31831×919 114 KB

Not working PDF
Not working PDF1246×915 92.2 KB

2

out of curiosity, have you tried wrapping utils.downloadPage(pdfName, { componentsToExclude: ["tabs1" ,"button1"] }); in a try/catch? maybe try await utils.downloadPage() incase the promise is being canceled somewhere by retool?

3

Hey, yeah i just tried both those things you mentioned and I'm still having the same issue. it says it downloads successfully but it doesnt download the entire page. Not sure if retool made any updates

4

Hey @Marcos_Garcia, just tried using utils.downloadPage on a few apps and it seems to be working properly. Are you still facing this partially generated PDF issue? If so, mind sharing an app export so I can try and reproduce this for our team? Thanks!

5

hi @joeBumbaca , yes it started working randomly about a week ago. not sure what the issue may have been lol.

1 Like
6

Thanks @Marcos_Garcia! I'll unlist for now, but please ping me here if you notice it again.