Mobile app is not synced or updating with desktop version

Eugene_B · August 16, 2024, 10:07pm

Mobile App version: v3.76.0 Build 1484
Apple iPhone 14

I have an app that works just fine on the Retool site, on the mobile browser, and on the mobile preview (on the desktop browser).

On the mobile application, it is not updating at all. There's no way that I can tell on the mobile app to verify that its on the latest version. There's a banner up top that says "Tap to Update" and clicking on that does something ... but it doesn't bring up my changes.

The main change I'm looking for is a dropdown change I did. I changed it from sourcing from a SQL query to hardcoding it. It works fine on the 3 other views ... just not on mobile

bca · August 16, 2024, 10:37pm

Can you try

Force-quitting the Retool Mobile app in iOS and re-opening your app within Retool Mobile
Logging out + back in in Retool Mobile?

Eugene_B · August 31, 2024, 1:53am

I tried both and I'm still seeing the same behavior. Very strange as users are also seeing the same thing on their devices (iOS and Android)

Again, works fine in mobile web ($mobile) and in the editor / app viewer.

Anything else I can try?

Eugene_B · September 5, 2024, 5:27pm

@bca anything else you think I can try? This is creating issues for users

suparn · September 5, 2024, 6:59pm

HI @Eugene_B, do you mind sharing a video of what you are experiencing on both editor and mobile? Did this issue start happening recently?

Eugene_B · September 11, 2024, 6:21pm

Yes, it started recently. I'm not sure what triggered it.
I couldn't upload the two videos but here's file.io link with a video of browser vs mobile https://file.io/1St7uIRZcIdm

Tess · September 18, 2024, 9:55pm

Hey @Eugene_B Thanks for the recordings!

Is this app using release management?

If so, you'd want to double check that this change has been published as the live version:

If not, or if the version is correctly published, could you share an app export?

Eugene_B · September 25, 2024, 2:34pm

Thanks Tess
It is not using release management.

I can't add an export (new users can't upload attachments?) I will try to DM you

Eugene_B · September 25, 2024, 2:36pm

Here is a file.io link to the export though https://file.io/QnVbKEDO8diz @Tess

Tess · October 14, 2024, 10:40pm

Hm I haven't been able to reproduce the issue with the app export

For troubleshooting, I'd be curious if importing your app json as a brand new app works as expected? I'd also be curious if it helps to rename the select component or uninstall/reinstall the Retool app?