LogIn Procedures

We seem to have new login procedures that require us to get email confirmation as to what section of Retool we are authorized to work in.

We did not have this before.

We used to be able to enter our email address and password and go immediately to our porgram list.

Why do we have to go through all this?


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I'm not experiencing this

@mdsmith1 it sounds like you may belong to multiple Retool orgs with a single email address. Before a few months ago, you could only belong to 1 Retool org with 1 email address.

Now that it's possible to belong to multiple orgs, the best way to log in is to go to a specific org's login page. Specifically, if the organization you want to log into has the subdomain name "organization1", you should log in at the url https://organization1.retool.com/auth/login

If you go to login.retool.com, Retool doesn't know which org you want to enter into, so that's why you get an email with specific instructions to click through to log into each org you belong to.

See my post about this over here! :slightly_smiling_face: Hope this helps - bookmarking the specific login pages may be a smoother way for you to log in going forward.

I am still trying to get my mind around this.

My current login is https://doncaster.retool.com/auth/login

Suppose I have a client at "carpenter1.com" who would like to use my software service. how do I get my files on his server so he can use my code and how would he login?


Hi @mdsmith1 - Regarding your above question

> Suppose I have a client at "carpenter1.com" who would like to use my software service. how do I get my files on his server so he can use my code and how would he login?

To share your app with a customer, you'd invite them as a user to your Retool organization: https://docs.retool.com/org-users/guides/add-users#invite-users If you have multiple customers, you may want a separate Retool org for each so they can't see each others' data. In this example, one Retool org would be carpenter1.retool.com and you'd invite your customer contacts as users to that org.

They'd then log in directly to the Retool org at carpenter1.retool.com .

If you developed an app in that org that you want them to see, you could share the URL like https://carpenter1.retool.com/apps/586cfb4c-4063-11ee-a434-efe239b4e948/[app-name] They'd see it when logged in. Keep in mind they'd still see an "edit" button.

I know you've been working through similar questions in this thread - we hear your feedback! I understand this has all been really frustrating, especially realizing that it's only possible to restrict user edit access to "view only" on the Business plan. Please know we've shared your feedback internally about bringing permissions controls to the Team plan, not just Business. We'll keep the plan structure topic consolidated to the other active thread, but wanted to acknowledge this. :pray:

Hope it makes sense that you would "share" your Retool apps with your customer by inviting them as a user to your Retool organization, and they'd log into it directly. Hope you have a happy holidays and new year!

Hi Kayla:

This is very helpful.

I also need instructions on how to get this on my own server so I can have 25 users.