Intercom is not showing for public users

The intercom can be seen by viewers but not public.
We need the intercom to be seen by public users.

Please help - this is urgent as we are launching to hundreds of users next tues.

Hey @Chun, I was able to access the intercom from your public link.

hey @rixlayer thanks for replying. weird that you can see it but me and my team can't see it at all. we tried in incognito.
we are all getting this error in the console

pls help!