I’m unable to open a chat with support from the “?” bottom right. Nothing happens when I click it – working on Chrome with adblockers, etc off. How do I get help??
@davingreen could you send over a video or screenshot? Not able to reproduce locally
Are you seeing any errors in your browser console?
GET https://widget.intercom.io/widget/nptsh54m net::ERR_NAME_NOT_RESOLVED
Hmm, does the issue persist if you try opening in an incognito tab (Cmd + Shift + N on Mac, or Ctrl +Shift + N on Windows)
- Chrome Incognito
- Chrome (new profile with no extensions or configuration)
- Edge Incognito
And if you try to access https://widget.intercom.io/widget/nptsh54m in a browser tab directly, does that page load? Should just redirect to some minified JS:
Since this is happening on multiple different browsers in normal and incognito mode, it seems like intercom is blocked by a firewall on either your computer, or the network that you are on. Are you using a VPN by any chance, if so can you try disconnecting from it? Otherwise, can you try on a different network (even trying on a smartphone might help narrow this down)?
I found the problem!
This was my side, of course. I had an error in my hosts file that was blocking the intercom.io domain.
Thank you for the troubleshooting and I apologize for not identifying the error my side.
No worries! Glad we were able to get to the bottom of it!