Chat with Support Not Working

I’m unable to open a chat with support from the “?” bottom right. Nothing happens when I click it – working on Chrome with adblockers, etc off. How do I get help??

@davingreen could you send over a video or screenshot? Not able to reproduce locally

Not much to show… clicking does nothing.

Are you seeing any errors in your browser console?

Yep
GET https://widget.intercom.io/widget/nptsh54m net::ERR_NAME_NOT_RESOLVED

Hmm, does the issue persist if you try opening in an incognito tab (Cmd + Shift + N on Mac, or Ctrl +Shift + N on Windows)

1 Like

Yep
Tried:

  • Chrome
  • Chrome Incognito
  • Chrome (new profile with no extensions or configuration)
  • Edge
  • Edge Incognito
  • Firefox

And if you try to access https://widget.intercom.io/widget/nptsh54m in a browser tab directly, does that page load? Should just redirect to some minified JS:

I don’t have anything enabled that would prevent access on my side:

Since this is happening on multiple different browsers in normal and incognito mode, it seems like intercom is blocked by a firewall on either your computer, or the network that you are on. Are you using a VPN by any chance, if so can you try disconnecting from it? Otherwise, can you try on a different network (even trying on a smartphone might help narrow this down)?

I found the problem!

This was my side, of course. I had an error in my hosts file that was blocking the intercom.io domain.

Thank you for the troubleshooting and I apologize for not identifying the error my side.

No worries! Glad we were able to get to the bottom of it!