Hello, I signed up for Retool with a personal email address through Google auth, which was then associated with a organization (Org1) for a collaborative project. I now want to transfer that email (Email1) to work on my own personal project within a different account (Org2) with a different retool subdomain.
In (Org1) my email address (Email1) was archived and I tried to "Sign Up" and create a new organization (Org2) with Google auth using the same email address (Email1). It just returns to the login screen. The URL is
I also tried creating an email/password login combination but was shown a blocking error "Name must be unique".
How can I now create a new organization with the email address I previously used and archived?
It sounds like you might be running into a bug we have with our invite flow. In the meantime, I want to make sure you're unblocked!
Are you still unable to create that new organization with your original email?
Hi @victoria , yes, unfortunately I'm still having the same problem. I'm looking forward to building some personal apps, so any further help is appreciated.
Hi @victoria, to follow up, any chance my personal email address can be recognized as disassociated with the previous account, so that I can create a new one?
Okay, I think I've worked around this now by creating a new organization with an alternative email address and inviting the inactive email, then promoting it to admin.
Apologies for the late reply here but glad you were able to get things resolved! For anyone else who stumbles across this thread we can update it when there's a more permanent fix for the bug!
This bug should now be fixed If anyone is still having issues please let us know!