Hi @Jiacai_Lau, welcome to the forum! 
We saw a similar issue during Office Hours, it was that Google Chrome has been disabled but still set as the default browser on the iPad. Do you mind checking your device browser settings?
Hi @Jiacai_Lau, welcome to the forum!
We saw a similar issue during Office Hours, it was that Google Chrome has been disabled but still set as the default browser on the iPad. Do you mind checking your device browser settings?