Login reset password or login through link not working. No link being sent to email

💬 Account & User Management
1

Current plan level (Free, Team, Business, or Enterprise: Retool | Pricing):
Monthly/Annual (if Team or Business):
Version of Retool (if self-hosted):

Question / Description: I am not able to login. Neither reset password link is sent nor login through link is sent.

2

Hello @samrudhs32, welcome to the Community Forum! I’m here to help you. Just to cover all bases, can you check a couple of things to start?

  1. Make sure you’re entering the correct email address.
  2. Check your spam or junk folder for the password reset email.

Let me know!

3

@samrudhs32 another follow up question, are you on Retool self-hosted? If so, one common reason you might not be receiving the password reset email is that it never reaches you because the self-hosted Retool instance’s IP address is not allowlisted in your email system.

4

Hey @samrudhs32, checking in to see how you are doing and if you still have trouble with login? :pray: