- My goal: I want to force the users of my app to sign in to Jira in order to use the Jira resource in my app. Originally, the OAuth credentials were being shared across users and the resource was associated with whoever last clicked "Connect with OAuth" on the resource page.
- Issue: Your documentation (Connect to Jira | Retool Docs) suggests that if an instance of the resource is unauthenticated it will redirect to Jira and will prompt the user to sign in. I have a query that just hits the Jira /rest/api/2/myself automatically when the page loads hoping this would automatically prompt the user to sign in through Jira and authenticate the resource to hit our Jira but the query just fails with a 401 error and all that happens is a small popup at the bottom right of the app
- I have tried putting some event handlers on the query failure that open OAuth URLs but that didnt work either
- We are on Cloud. I can provide any screenshots that would help. Thank you!
Hi @Ben_Wagner,
Apologies for the issue. If you could share screen shots/screen recording of the steps to repro and the events that lead to the error that would be incredibly helpful for us to investigate and reproduce this to get a bug report or details on a work around!
Hi @Ben_Wagner,
Just wanted to check in on this! Any screen recordings of the Jira resource and query set up would be super helpful for troubleshooting if you are missing any steps to getting this connection up and running.