Error with AI usage

šŸ’¬ App Building
1

I am unable to use AI, I have updated to the latest retool version with self hosted. But when I try to use AI in the app I get the following error.

Something went wrong. Please try again. If the issue persists, it may be an issue with your Anthropic or OpenAPI key. Please contact your admins, or use Retool's provided keys by going to Resources > Retool AI.

Screenshot 2026-02-19 at 13.29.23
Screenshot 2026-02-19 at 13.29.233440Ɨ808 187 KB

Screenshot 2026-02-19 at 13.30.08
Screenshot 2026-02-19 at 13.30.083440Ɨ1986 415 KB

  1. My goal: Use AI in Retool
  2. Issue: Unable to use AI
  3. Steps I've taken to troubleshoot: Using models provided by Retool and also trying own API key
  4. Additional info: Selfhosted
1 Like
3

+1 having the same issue. Iā€™m using a manual connection via Anthropic API key (all retool managed connections disabled intentionally). I confirmed the anthropic key is active, but get the same error when running Assist in edit mode

1 Like
4

Hi @Varun_Kumar, since you opened a support ticket as well, we will continue to follow up on that internal thread. We can update here once it is resolved.

@steevm can you confirm that you followed these steps? If so, you'll also want to make sure that your key enabled to use Sonnet 4.5, Sonnet 4, and Haiku 4.5.

Otherwise, I've seen similar errors related to network issues. Depending on how you're self-hosting, you may want to check your egress policy to make sure calls to Anthropic can get through.

5

I was able to solve it by setting up environment variables correctly and updating the retool to the latest version. Configure your organization for Assist | Retool Docs