Hi,
Last week we deployed Retool self-hosted using the Startup billing plan. Now that we have users engaged we see we need to upgrade to the Business plan. I went in today to upgrade the users and this option is no longer available. It goes from Startup to Enterprise. How can we access the Business plan?
Hey @illumination, The Business plan is for hosted Retool instances whereas you are self-hosting Retool. There isn't a self-hosted equivalent of the Business plan.
Understand it's not now or never has been an option for self-hosted instances. Whatever the case, please add me to the list of customers wishing there were some plan in between Starter and Enterprise for self-hosted instances. Features a self-hosted non-enterprise customer might also need are those in the cloud hosted Business plan. For instance,
Custom groups with per app permissions
Audit logging
Could even take volume discounts off the table.
The Starter plan feels confused from a customer perspective. It's not clear whether it is or isn't intended to be a production solution. The name and spec text indicate no:
"For small technical teams that want to explore Retool to build secure internal tools"
However some of the plan benefits indicate it is intended to build production applications:
Save versioned releases of apps and revert them to any point in time with revision history
Keep data in your own VPC for HIPAA and PII compliance