Blank screen on all apps, incident?

steve · July 14, 2021, 11:25am

Hi all,

Just getting blank screen on all apps right now. Other users having the same problem on my side.

You guys having an incident?

Thanks

Steve

cilliankelly · July 14, 2021, 11:28am

Yes, I am experiencing the same. Blank screen for all apps.

There must be an outage.

Any details on when this might be resolved?

Thanks

goli · July 14, 2021, 11:28am

I'm facing the same here!

goli · July 14, 2021, 11:40am

It looks like to be back!

steve · July 14, 2021, 11:42am

Yep, same here

lucas · July 14, 2021, 2:43pm

still happening for me

Nansen_Sniper · July 14, 2021, 2:50pm

Yup, same thing, it's still not working for me

jam · July 14, 2021, 2:50pm

Our users are also having intermittent 500 server errors - please can we have an investigation into the issue?

yogi · July 14, 2021, 4:24pm

Hey folks, we apologize for the disruption. We've updated the status page with the downtime: https://status.retool.com/

The issue ran from 7:00-7:58AM PST. A critical piece of our infra was over-utliized. We've scaled it up and added the appropriate monitoring to ensure it doesn’t happen again.