I have a specific app with multiple resources, but after clicking the avatar in the bottom-left corner and checking the resources, I see this message: "This app does not use any resources that require user authentication."
The app itself works fine, but when the user is not authenticated, there’s no option to re-authenticate. The workaround we found is to go into another app, authenticate there, and then use all the apps.
My goal: have the option to re-auth at the specific app
Issue: Users are not able to re-authenticate within the app, which is causing confusion since there’s no option available to do so.
Steps I've taken to troubleshoot:
When users click the avatar, go to Resources, the option to re-authenticate is not displayed.
Additional info: (Cloud or Self-hosted, Screenshots)
Very odd issue. Seems to be two areas of potential cause.
1 being related to the screen shot, I have not seen this before where an app actively states that none of its resources require auth when by your accounts there definitely are resources and need auth.
2 being the auth set up, when a query runs and is returned an error code that the request is missing the proper tokens to prove authentication has occurred, it should automatically prompt the user to the auth flow associated with that resources configuration.
Before we dig into point 2 to check each resource and how you have auth set up, let me check with my team if anyone is familiar with how we can get the app to recognize the resources requiring auth.
I asked around and have not seen this issue before. I believe I will need some additional details on your app’s resources to better trouble shoot.
Can you share screen shots or details on what types of resources your app is using, what types of auth flows they have set up and what types of refresh auth flows that they have?
